Effective Date: 11 October 2026
Website: https://www.defatelc.com
1. Introduction
Welcome to DeFa.
These Terms & Conditions (“Terms”) govern access to and use of www.defatelc.com (“Website”), operated by DEFA INDIA PRIVATE LIMITED (“DeFa”, “Company”, “we”, “us”, or “our”).
The Website provides information and online booking services for telc German language examinations conducted at designated examination centres in India.
By accessing the Website, registering for an examination, or making a payment, you agree to comply with these Terms, our Privacy Policy, and our Refund & Cancellation Policy.
Please read these Terms carefully before completing an examination booking.
2. Company Information
Legal Name: DEFA INDIA PRIVATE LIMITED
Corporate Identification Number (CIN): U85500KL2026FTC105791
PAN: AANCD0086F
TAN: CHND06578F
Registered Address:
Jyotir Bhavan, North Kalamassery,
Old Eloor Bridge Road, Kalamassery,
Kochi, Kerala – 683104, India.
Phone: +91 99955 13899
Email: telcexams@defa-agentur.de
Website: www.defatelc.com
3. Scope of Services
DeFa facilitates the registration and booking of telc German language examinations through its online platform.
Our services may include:
- Providing information about available German language examinations.
- Displaying examination levels, modules, dates, fees, and centres.
- Facilitating online examination registration.
- Processing examination booking requests and payments.
- Communicating booking confirmations and examination instructions.
- Coordinating examination-related administrative activities.
Examinations are conducted in accordance with the applicable rules, standards, and requirements of telc and authorised examination centres.
DeFa reserves the right to update examination schedules, available services, and Website information when reasonably necessary.
4. Examination Eligibility
Candidates are responsible for ensuring that they meet the eligibility requirements applicable to their selected examination.
For online bookings through the Website, candidates must be at least 18 years of age unless DeFa expressly permits another registration arrangement.
Candidates must:
- Provide accurate personal and identification details.
- Hold valid identification documents accepted for the examination.
- Select the appropriate examination level and module.
- Meet any prerequisites applicable to their selected examination.
- Submit previous examination results or supporting documents where required.
DeFa may request additional documentation to verify a candidate’s eligibility.
Registration may be rejected or cancelled where eligibility requirements are not met, subject to applicable law and examination regulations.
5. Examination Registration and Booking
Candidates can register for examinations through the booking system available on the Website.
During registration, candidates must provide the required personal information, identification documents, examination preferences, and payment details.
The registration process generally includes:
- Entering candidate information.
- Providing passport and identification details.
- Selecting the examination level, module, centre, and date.
- Reviewing the submitted information.
- Completing the examination fee payment.
- Receiving booking confirmation.
A booking is considered confirmed only after successful payment verification and issuance of booking confirmation by DeFa.
Submitting a registration form or initiating payment does not, by itself, guarantee an examination seat.
All bookings are subject to seat availability and successful verification.
6. Accuracy of Candidate Information
Candidates must ensure that all information submitted during registration is accurate, complete, and consistent with their official identification documents.
In particular:
- First and last names must match the candidate’s passport or accepted identification document.
- Date and place of birth must be accurate.
- Passport numbers and uploaded documents must be valid.
- The correct examination level, module, date, and centre must be selected.
- Email addresses and contact numbers must be active and accessible.
Candidates are responsible for reviewing all information before submitting their booking.
Incorrect information may result in delays, examination admission issues, or registration cancellation.
DeFa will not be responsible for consequences directly resulting from inaccurate information provided by the candidate, except to the extent required by applicable law.
7. Examination Levels and Modules
The Website may offer various telc German language examination levels, including A1, A2, B1, B2, and C1, subject to availability.
Depending on the examination, available registration options may include:
- Full Module: Registration for the complete examination.
- Oral Only: Registration for the oral examination component.
- Written Only: Registration for the written examination component.
Not all levels or modules will be available at every examination centre or on every date.
Candidates must verify that their selected examination and module meet their intended academic, professional, or immigration requirements.
DeFa does not guarantee that a particular examination or certificate will satisfy the requirements of any university, employer, immigration authority, or other institution.
8. Examination Fees and Payments
Examination fees are displayed on the Website during the booking process.
Candidates must pay the applicable fee to complete their registration.
Payments may be accepted through authorised payment methods or third-party payment gateway providers.
Candidates acknowledge that:
- Examination fees may vary depending on the examination level and module.
- Payment must be completed using an authorised payment method.
- Booking confirmation is subject to successful payment verification.
- Additional bank or payment processing charges may apply where disclosed.
- Fees may be revised for future bookings without affecting already confirmed bookings, except where legally permitted.
If payment is deducted but confirmation is not received, candidates should contact DeFa before attempting another payment.
9. Refund and Cancellation Policy
Once an examination booking is confirmed, the examination fee is non-refundable for candidate-initiated cancellations, except where required by applicable law.
This includes cancellation due to personal reasons, inability to attend, travel changes, illness, or incorrect examination selection.
Refunds for duplicate payments, failed transactions, or examinations cancelled by DeFa will be addressed in accordance with the applicable policy and law.
Candidates are strongly advised to review all booking details before completing payment.
For complete information, please refer to our Refund & Cancellation Policy.
10. Rescheduling and Examination Changes
Confirmed examination bookings are generally not transferable or reschedulable at the candidate’s request.
Requests for changes to examination dates, centres, levels, or modules may be considered only where permitted by the applicable examination rules and administrative arrangements.
Approval is subject to availability and is not guaranteed.
DeFa may reschedule, relocate, or cancel an examination due to operational requirements, regulatory restrictions, safety concerns, insufficient registrations, or other circumstances beyond its reasonable control.
Affected candidates will be informed through their registered contact details, and available remedies will be communicated in accordance with applicable law.
11. Examination Attendance and Identification
Candidates must report to the assigned examination centre at the specified reporting time.
Candidates are required to:
- Carry valid original identification documents as instructed.
- Present booking confirmation when requested.
- Follow examination centre entry and verification procedures.
- Comply with examination regulations and invigilator instructions.
- Arrive sufficiently early to complete admission formalities.
Late arrival may result in refusal of admission in accordance with examination regulations.
Failure to attend the examination or produce the required identification documents will not ordinarily qualify for a refund.
12. Examination Conduct and Malpractice
Candidates must maintain appropriate conduct throughout the examination process.
The following activities are prohibited:
- Impersonation or use of false identification.
- Cheating, copying, or unauthorised assistance.
- Possession or use of prohibited electronic devices or materials.
- Sharing or attempting to obtain confidential examination content.
- Disruptive, threatening, or inappropriate behaviour.
- Any violation of applicable telc examination regulations.
Violations may result in disqualification, cancellation of examination results, or other action permitted under applicable rules and law.
Any applicable decisions regarding examination misconduct will be made through the authorised examination procedures.
13. Examination Results and Certificates
Examination evaluation, grading, results, and certification are governed by the applicable telc examination procedures.
DeFa does not guarantee:
- That a candidate will pass an examination.
- A particular score, grade, or result.
- Issuance of a certificate before an officially confirmed date.
- Acceptance of a certificate by any particular third-party institution.
Result publication and certificate processing timelines may vary.
Candidates will be informed of result and certificate collection or delivery arrangements when available.
Requests relating to result reviews, appeals, or examination complaints will be handled in accordance with the relevant examination regulations.
14. Examination Centre Rules
Candidates must comply with the policies and operational instructions of their assigned examination centre.
Examination centres may implement additional reasonable requirements relating to identification, security, prohibited items, reporting times, and examination conduct.
Candidates are responsible for arranging their own transportation, accommodation, and other personal expenses associated with attending an examination, unless otherwise expressly agreed.
15. Website Availability and Technical Issues
DeFa makes reasonable efforts to maintain accurate information and reliable Website functionality.
However, uninterrupted access to the Website cannot be guaranteed.
Temporary disruptions may occur due to maintenance, hosting issues, internet connectivity, third-party service interruptions, or unforeseen technical problems.
Where a technical or payment issue affects a registration, candidates should contact DeFa with the relevant booking and transaction details.
DeFa will take reasonable steps to investigate and resolve verified issues.
16. Intellectual Property
All original Website content, including text, graphics, layouts, designs, and other materials owned by DeFa, is protected by applicable intellectual property laws.
Third-party trademarks, logos, examination names, and materials, including those associated with telc, remain the property of their respective owners.
Users may not reproduce, distribute, modify, or commercially exploit protected Website content without the necessary permission.
17. Privacy and Data Protection
DeFa collects and processes candidate information for examination registration, administration, communication, payment verification, and related lawful purposes.
Personal information may be shared with authorised examination organisations, centres, and service providers where necessary.
For details about the collection, use, storage, and protection of personal information, please refer to our Privacy Policy.
18. Limitation of Liability
To the extent permitted by applicable law, DeFa will not be liable for indirect or consequential losses arising from circumstances beyond its reasonable control, including examination delays, third-party service interruptions, or disruptions affecting travel and accommodation.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including mandatory consumer rights or remedies for deficient services.
19. Force Majeure
DeFa will not be responsible for delays or failure to perform obligations caused by events beyond its reasonable control, including natural disasters, public emergencies, government restrictions, strikes, civil disturbances, or significant infrastructure failures.
Where such circumstances affect an examination, DeFa will make reasonable efforts to communicate available alternatives and address affected bookings in accordance with applicable law.
20. Amendments to Terms & Conditions
DeFa may update these Terms & Conditions to reflect changes in examination procedures, Website functionality, operational requirements, or applicable law.
Revised Terms will be published on the Website with an updated effective date.
Changes will not retrospectively remove rights that candidates have under applicable law.
21. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of India.
Any dispute arising from the use of the Website or examination booking services will be subject to the jurisdiction of competent courts and authorities in accordance with applicable Indian law.
Nothing in this clause limits a candidate’s statutory right to seek relief before an appropriate consumer forum or other competent authority.
22. Contact Information
For questions regarding examination registration, bookings, payments, or these Terms & Conditions, please contact:
DEFA INDIA PRIVATE LIMITED
Jyotir Bhavan, North Kalamassery,
Old Eloor Bridge Road, Kalamassery,
Kochi, Kerala – 683104, India.
Phone: +91 99955 13899
Email: telcexams@defa-agentur.de
Website: https://www.defatelc.com